Privacy Policy

1. Introduction

Synthia ("we", "us", "our") operates an online school for AI development at 70 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand. This Privacy Policy explains what personal data we collect when you use our website or enrol in a track, how we use it, and what rights you have in relation to it.

If you have any questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Contact and enquiry forms: name, email address, and optionally phone number and a message.
• Enrolment: name, email, billing information (processed via a third-party payment provider; we do not store card details).
• Account activity: lesson progress, project submissions, and messages to the mentor team.
• Technical data: IP address, browser type, pages visited, and session duration — collected through cookies and server logs.

Legal basis for processing:

• Contract performance (enrolment and track delivery)
• Legitimate interests (site security and improvement)
• Consent (marketing emails, optional analytics cookies)

Retention: Account data is kept for the duration of your enrolment plus 3 years. Enquiry data is kept for 12 months. You may request deletion at any time.

3. How We Use Your Data

• Delivering and administering the tracks you enrol in
• Responding to enquiries and support requests
• Sending transactional emails (enrolment confirmation, mentor feedback notifications)
• Sending marketing emails only if you have opted in — with a clear unsubscribe option in every message
• Improving the platform based on aggregated, anonymised usage data
• Complying with legal obligations under Thai law

We do not sell your personal data to third parties. We do not share it with advertisers.

4. Third-Party Services

We use a small number of third-party services to operate the platform:

• Payment processing: handled by a PCI-DSS-compliant provider; we receive only a transaction reference.
• Email delivery: a transactional email service for account and mentor notifications.
• Analytics: optional, consent-based — only active if you accept analytics cookies.

5. Data Protection Measures

• All data transmitted to and from our platform uses TLS encryption (HTTPS).
• Access to learner data is restricted to staff who need it to deliver or support the tracks.
• We review access controls regularly and revoke permissions when staff roles change.
• In the event of a data breach affecting your personal data, we will notify you within 72 hours of becoming aware of it.

6. Cookies

We use essential cookies to keep the platform functional and optional analytics and preference cookies with your consent. You can manage your cookie choices at any time via our Cookie Policy page.

7. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) you have the following rights:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate data.
• Erasure: request deletion of your data where we no longer have a lawful reason to hold it.
• Data portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdrawal of consent: withdraw consent for marketing or optional analytics at any time without affecting prior processing.

To exercise any of these rights, email [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

8. Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices. We encourage you to review the privacy policy of any external site before providing personal data to it.

9. Children's Privacy

Our tracks are intended for learners aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have received data from someone under 18, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, the "Last updated" date at the top of this page will change. If changes are material, we will notify active learners by email. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact

For data-related questions or rights requests:

• Email: [email protected]
• Address: Synthia, 70 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand